Increase turnover and reduce churn with Subscription Management from Metrics Matter

Centralize all operations in one place

Empower your business with a self-service solution equipped with growth analytics to effortlessly onboard users, provide subscription options, and securely streamline billing management.

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Subscription Management

Efficiently oversee all subscription lifecycle communications on Metrics Matter, guaranteeing customers receive timely reminders, notifications, and updates for an exceptional customer experience, ultimately reducing churn.

  • Seamless Subscription Lifecycle Management
  • Timely Reminders and Notifications
  • Customer Engagement
  • Churn Reduction
  • Proactive Approach
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Invoice Generation

We handle the creation of invoices for all payments received from your customers, whether they are one-time or recurring, ensuring tax compliance and data validation along the way.

  • Comprehensive Invoice Generation
  • Simplified Financial Management
  • Worldwide Tax Management
  • Focus on Growth
  • Facilitates Cross-Border Sales
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Merchant of Record

As the merchant of record, we handle all payment processing, billing, customer support, and ensure compliance with global taxes, regulations, security, and fraud prevention for you.

  • Collect on your behalf
  • Fraud protection
  • Compliance
  • Multiple payment gateways
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Customer retention helps your business save money by reducing churn, increase revenue by generating repeat business, and improve the overall customer experience.

  • Card validity checks
  • Payment reminders
  • Failed payment notifications
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Pricing configuration

Our system provides exceptional flexibility in pricing configurations. You can implement one-time pricing as standalone charges or setup fees and customize recurring billing periods for licenses and plans. User-based pricing allows setting restrictions per plan, ensuring customers pay according to their usage. Additionally, our usage-based pricing model calculates monthly charges based on actual transactions, offering transparency and cost control for variable usage patterns. This versatile approach simplifies billing and accommodates diverse customer preferences, enhancing the overall user experience.


Efficiently manage all subscription lifecycle communications on Metrics Matter to ensure timely reminders and updates, enhancing customer experience and reducing churn. Establish and oversee trials, with automated access control based on your settings. Customize add-ons for customer plans and handle upgrades seamlessly, ensuring accurate billing and legal compliance to boost conversion rates. Set transaction limits and costs, and efficiently track and bill processes, all within Metrics Matter.



We handle generating invoices for all customer payments, whether one-time or recurring, ensuring accurate financial documentation and simplified financial management. Customize invoices with your logo and branding for a professional look that reinforces your brand. We manage global tax compliance, allowing you to sell internationally without dealing with complex tax regulations. Additionally, we verify business VAT numbers to ensure compliance with tax regulations, facilitating smooth and legally sound cross-border sales. This comprehensive approach enhances transparency, reduces administrative burden, and promotes a positive billing experience.

Merchant of Record

As the designated merchant of record, we handle all aspects of payments, including billing, invoicing, and customer support for account billing. Our responsibilities encompass global tax compliance, regulatory adherence, as well as security and fraud management on your behalf. This comprehensive approach ensures a seamless and worry-free experience for your organization, freeing you from the complexities of financial and legal obligations.

Merchant of Record


We proactively monitor card expiration and validity, reminding customers to update their information before billing dates to reduce failed payments and churn. By sending payment reminders a few days before billing, we ensure customers can review and verify their information, promoting seamless transactions and enhancing satisfaction. In case of payment failures, we immediately notify customers with a payment link for easy retries, maintaining uninterrupted access to services and fostering trust and convenience. This customer-centric approach sustains revenue streams and boosts retention through transparent, responsive communication.

Frequently asked questions

All the insights you're searching for.
Is there a free trial available?

At no cost to you, our fundamental services are available for use. This includes Onboarding, Customer Identity & Access Management system, and our Contracting and Compliance services – all at zero expense.

Is your solution limited in any way?

Rest assured, Metrics Matter's Customer Identity & Access Management solution has no restrictions. Feel free to add as many users, organizations, or units as you need without any surprises or limitations.

How can such an extensive solution be free of charge?

In our dedication to building a sustainable society, we provide all non-financial capabilities at no cost while maintaining a fully for-profit business model through our premium services.

When will Subscription Management be released?

This summer marks a significant milestone for our team and clients, as we gear up for the much-anticipated launch of our cutting-edge functionalities: Subscription Management, Contracting, and Compliance. This trio of enhancements is designed to revolutionize the way businesses manage their operations, offering unparalleled efficiency, security, and ease of use.

Is the beta release available for everyone?

The Beta version of CIAM is designed for real-world testing and is open to anyone willing to provide us with insightful feedback.